As part of our ambition to develop innovative digital solutions for our customers, we are pleased to announce a new and improved version of our webshop Order@Covestro. The revamped platform has been specially designed for a more personalized, seamless and automated experience, providing all the information you need in one place. Let the hassle-free supply chain management experience begin…
Customers are increasingly looking for faster access to information in more digital formats. They’re also looking for solutions that are tailored to their needs, and that bring tangible added value to their working processes.
Our Digital Customer Journey is all about initiatives to satisfy those needs. With our new version of Order@Covestro, we’ve taken on this challenge in the field of supply chain management. Our modern, digital tool offers a comprehensive, intuitive interface that simplifies supply chain management for any Covestro customer ordering standard products and materials. The tool is equipped with new functions to save you time and speed up your ordering activities, including a search-as-you-type feature and a helpful order status bar.
The new features were developed and tested in collaboration with our customers together with our cross-regional process owner team and IT Team so as to ensure that the new tool reflected their feedback.
Key customer benefits
- Real-time information: see the real-time status of your order from the moment it’s submitted right up until delivery
- Personalization: log into your personal account via your laptop, mobile or tablet and find all information you need in the language, currency and unit of your choice
- Seamlessness: receive email updates without having to log into the system and download all the documents you need
- Strong customer support: watch how-to videos or reach out directly to your CSR contact
“The new and improved Order@Covestro platform makes customers’ lives easier by simplifying and speeding up the supply chain management process and giving customers more control over their ordering activities. This is part of a wider push here at Covestro to provide modern and user-friendly e-business solutions that bring real added value to our customers,” says Elena Weber, Regional Process Owner EMEA for E-Business and CSR Workplace.
To find out more about how Order@Covestro can transform your order management experience, contact your customer service representative today or go to: https://www.youtube.com/watch?v=adG9eQFqiBM